Refund policy

Online Return Policy

Jia Boutique accepts returns of unworn and undamaged merchandise, accompanied by sales receipt and original tags attached for a full refund within 14 days.

All sale items and special orders are final sale.

Jia Boutique is not responsible for return shipping costs.  The original cost of shipping is not refunded.  

Mail returns to:

Online returns are also accepted to our store with original invoice and tags during regular business hours, Monday-Saturday from 11am-6pm.

In-store Return Policy

Jia Boutique accepts returns of unworn and undamaged merchandise, accompanied by sales receipt and original tags attached for store credit or exchange within 10 days.

All sale items and special orders are final sale.

You can always contact us for any return questions at lindsay@jia-boutique.com

*Holiday gifts must be returned no later than January 7th*

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.